FAQ

How is the Personalized product process?

Is super simple:

1. You choose your product

2. Upload the picture you want to be transformed into fine line

3. Provide us with the most information you like to have in the artwork

4. Complete the purchase

5. You'll receive an email within 1-3 business days with the art to aproval

6. After aproval, the product go to production and will arrive in your adress in the expected shipping time

 

How long will shipping take?

US Orders Usually Arrive in 3 - 6 business days, international orders may take 10 - 30 business days. Carriers may make this a little sooner or a little later.

We provide tracking and assistance to all our customers.

How do i track my order?

Tracking information will be sent to the email you provide us.

 

The custom product designs are sent for approval?

Yes, after the purchase is made, we will contact you via email within 1 to 3 business days for artwork approval. The products will only go into production after the artwork is approved.

 

Do you accept exchanges/ returns?

We will issue returns or exchanges in the following cases:

- The wrong item was received in terms of color, size, or model

- The product has arrived in a damaged condition

- The item arrived in poor quality

- Returned products to be shipped at customer's expense unless items arrived damaged or incorrect print, color or size.

- At the moment, unfortunately, we are unable to process returns or exchanges if the product arrives correctly

 

My product arrived damaged or incorrect, how do i proceed?

It's very rare to happen, but if it does, please send an email to support@deskartisan.com with an image of the incorrect or damaged product, and we will start the exchange process immediately.

 

What Payment methods are accepted?

We accept all major credit cards including Visa, Mastercard, American Express, Discover and we also accept PayPal

 

Is my payment secure?

Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.